FAQ

Austin Air’s filters and proprietary 360° air intake system make us superior.  Austin Air uses true medical grade HEPA filter paper, 60 square feet total, in their purifiers.  We also use Activated Carbon and Zeolite (780 cubic inches to be exact) which remove chemicals, gases and odors (HealthMate, and Bedroom Machine).  HealthMate Plus filter features Potassium Iodide Impregnated Carbon and Zeolite, which removes Volatile Organic Compounds (VOCs), formaldehyde, benzenes, chemicals, gases and odors.  Our Allergy Machine and Bedroom Machine both feature an advanced military carbon cloth (HEGA) placed inside the filter.  This provides an extremely large surface area for adsorption of chemicals, gases, viruses and bacteria.

Other companies have plastic products and/or use sprayed on paint, so their products emit harmful gases.  Austin Air’s products are made of steel and have a powder coat paint, which is baked on.  This means that our purifiers do not off gas.

Austin Air’s products have a high-velocity airflow, which creates a clean air pocket around the user. The 360° intake system draws air into all sides of the purifier and then passes it through the filter.  If you turn on an Austin Air cleaner next to a competitor’s unit, you can really feel the difference.  Austin Air purifiers clean the air in most bedrooms in less than 15 minutes.

Austin Air Cleaners use energy efficient PSC motors which means that running your purifier uses less energy than some light bulbs!y.

Once you experience Austin Air cleaned air, you will agree that our products are superior.

All of our filters have the same first two stages of filter as follows:

STAGE 1 – Large Particle Pre-filter. Removes particles easily seen by the naked eye (e.g. dust, hair and pet dander)

STAGE 2 – Medium Particle Pre-filter. Removes small to medium size particles (e.g. molds, spores and pollen)

The filters differ as identified below:

The Allergy Machine:

STAGE 3 – 60 sq. ft. of True Medical Grade HEPA. Removes 99.97% of all particles larger than 0.3 microns and 95% of all particles larger than 0.1 microns.

STAGE 4 – Military Grade HEGA Carbon Cloth. HEGA (High Efficiency Gas Arrestance), providing an extremely large surface area for adsorption of chemicals, gases, viruses and bacteria.

HealthMate:

STAGE 3 – Over 780 cubic inches of Activated Carbon and Zeolite.  Removes chemicals, gases and odors.

STAGE 4 – 60 sq. ft. of True Medical Grade HEPA. Removes 99.97% of all particles larger than 0.3 microns and 95% of all particles larger than 0.1 microns.

HealthMate Plus:

STAGE 3 – Over 780 cubic inches of Activated Carbon, Potassium Iodide Impregnated Carbon and Zeolite. Removes Volatile Organic Compounds (VOCs), formaldehyde, benzenes, chemicals, gases and odors.

STAGE 4 – 60 sq. ft. of True Medical Grade HEPA. Removes 99.97% of all particles larger than 0.3 microns and 95% of all particles larger than 0.1 microns

The Bedroom Machine:

STAGE 3 – Over 780 cubic inches of Activated Carbon and Zeolite Removes chemicals, gases and odors

STAGE 4 – 60 sq. ft. of True Medical Grade HEPA. Removes 99.97% of all particles larger than 0.3 microns and 95% of all particles larger than 0.1 microns.

STAGE 5 – Military Grade HEGA Carbon Cloth. HEGA (High Efficiency Gas Arrestance), providing an extremely large surface area for adsorption of chemicals, gases, viruses and bacteria

No. Currently, we ship only in USA.

Air moves through the air purifier by means of a fan.  The purifier has been specifically designed to utilize this fan to maximize the air velocity discharging from the unit and to minimize the energy the fan uses to pull air into the filter.  This is done by use of a large open area in the screens through which air passes before it goes through the filter.  Simply stated, air cannot come out of the unit unless it passes through the screens and the filter.  If you feel air coming out of the louvre, it has passed through the filter.

There are two indications that your filter needs to be replaced:

1. An unpleasant odor coming from the unit means that the carbon in the filter is full and the filter needs to be replaced, and
2. Significantly reduced airflow coming from the unit means that the HEPA filter is full and the filter needs to be replaced.

We provide an email notifying you of shipment with a tracking number, so you can track the status by visiting the UPS or FedEx site directly using the tracking number we provide.

Since 1990, over thirty years!

Yes, your Austin Air purifier is warranted to be free from defects in material and workmanship for a period of five (5) years from the date of purchase; provided your Austin air purifier was operated under normal residential use and that you have completed and returned your warranty registration to Austin Air Systems.

Austin Air also provides a five (5) year pro-rated filter warranty, by far the most comprehensive in the industry. This means if the filter lasts less than five years, Austin Air will discount the cost of a new filter based on the number of years the filter has been in use.   Rest assured, Austin Air filters are designed to last for an unprecedented 5 years under normal residential use.

Register your air purifier here: https://austinair.com/air-cleaner-registration/

Register your filter here: https://austinair.com/air-filter-registration/

Yes, we currently only sell Austin Air. We own a medical practice, and we are 100% satisfied with the air filtration by Austin Air, so recommend and sell only this.

Reasons we love Austin include: 360 degrees air suction, Low/No EMF(the ones with blue light are high EMF), excellent scientific research (backed by great institutions like Johns Hopkins), great filter life, etc.

PS: More professional air purifiers may be added to our website as we test and are satisfied with their performance.

Periodic (once per month) vacuuming of the four sides of the outside screen is recommended.  This is the only regular maintenance required for your purifier.

The amount of carbon, the carbon bed thickness, and the amount of True Medical HEPA paper in our filters allows us to achieve a pro-rated five (5) year warranty.  Our filters should last for five years in a normal household setting.

Sixty (60) square feet, much more than the competitors.

The HealthMate and Bedroom Machine contain over 780 cubic inches of activated carbon and zeolite, much more than the competitors.  The HealthMate Plus contains over 780 cubic inches of Activated Carbon, Potassium Iodide Impregnated Carbon and Zeolite for the removal of Volatile Organic Compounds (VOCs), formaldehyde, benzenes, chemicals, gases and odors.

Activated carbon is effective at removing gas molecules and odors.  Activated carbon is the most common element found in military gas masks.  The most common method of activating carbon is a two-stage steaming process, which enlarges the carbon’s surface pore size.  This in turn produces a more accessible internal surface area, allowing for greater odor and gas adsorption.

Zeolite is a natural mineral that has the distinct capability of adsorbing certain gas molecules.  Zeolite is particularly effective in adsorbing formaldehyde, ammonia and carbon monoxide.

Activated carbon and zeolite are used to remove gases, odors and chemicals.  Both have properties that allow them to adsorb chemicals and gaseous materials.

CFM stands for Cubic Feet Per Minute.   CFM measures the volume of air in cubic feet for each minute it moves.  Austin Air’s fan CFM is 400 cfm on the highest setting and 75cfm on the lowest setting.

CADR stands for Clean Air Delivery Rate.  Austin Air does not use CADR as a performance measurement because it does not accurately measure clean air. CADR is calculated by multiplying airflow (cfm) by filtration efficiency, thus a higher cfm could mask a less efficient filter.  As an example, a unit that has a flow rate of 200cfm and a 50% efficient filter has a CADR of 100. A unit that has a flow rate of 100cfm and a filter efficiency of 100% will also have a CADR of 100.  While both machines have the same CADR, the second unit will deliver cleaner air.

The HEPA (High Efficiency Particle Arresting) filter was developed by the U.S. Atomic Energy Commission to filter out sub-micron particles.  All true medical grade HEPA is laser-tested and must remove a minimum of 99.97% of all particulate matter greater in size 0.3 microns.  Austin Air’s HEPA filters also remove 95% of all particles larger than 0.1 microns.   All Austin Air purifiers feature true medical grade HEPA filters.

HEGA (High Efficiency Gas Arrestance) is a term that is unique to Austin Air.  A HEGA filter is a military carbon cloth filter medium that is featured in our Allergy Machine and Bedroom Machine.

Approximately 10:1 (10 parts activated carbon, 1 part zeolite).

Approximately 10:1:1 (10 parts activated carbon, 1 part potassium iodide impregnated carbon, 1 part zeolite)

Both ends of the filter have a rubber sealing gasket going around it.  Because the filter is inserted while the machine is upside down, the end of the filter labeled “top/motor side” is placed label side down into the unit.  To ensure correct placement, one gasket is very close to the inner edge of the end cap, and the other is closer to the center.  The end with the gasket that is closer to the center is the end that goes in farthest from the motor.

If your purifier was manufactured prior to 1996, you can only replace your filter with an Allergy Machine filter.  If your purifier was manufactured in 1996 or later, you can replace your filter with any filter type:  Allergy Machine, HealthMate, HealthMate Plus or Bedroom Machine.

Using an Austin Air purifier in an area that has increased levels of airborne pollutants may cause a filter to be replaced in less than five years.   Indoor areas with many pets, new carpeting, paint fumes, heavy smoking, urban pollution, photo studio, etc. all can diminish a filter’s life.